Messaging application Viber earlier this yr built its initial foray into procuring providers with Fast Browsing, a characteristic that recommended things for sale centered on your chats and a keyboard to assistance you navigate this. Now, the enterprise is asserting some a lot more e-commerce relevant information: it’s acquiring the startup that assisted develop that characteristic.
Viber has acquired Chatter Commerce, maker of a assistance termed ShopChat, which was the tech driving Fast Browsing. CEO and co-founder Zephrin Lasker as soon as explained ShopChat to me as “the world’s initial procuring keyboard.”
He also highlighted to me a distinctive characteristic that is been designed into ShopChat, whilst I’m not sure if Viber and Rakuten approach to advertise this a person: due to the fact you can download ShopChat as a keyboard application, in principle it suggests that Rakuten could use it to energy procuring in any messaging and chat application, not just Viber, delivered persons really have the urge for food to shop on messaging apps, and to use a keyboard and not a bot to do it.
Phrases of the offer were not disclosed, but Chatter Commerce now experienced a pair of ties to the enterprise: not only were they now doing the job with Viber, but it was backed by $one.25 million led by Rakuten, the Japanese e-commerce huge that also owns Viber (which it ordered for $900 million in 2014). It was a young startup, only exiting from stealth mode before this yr.
Viber mentioned that Chatter Commerce’s crew of 7 engineers, who are centered out of San Francisco, are signing up for the enterprise. Zephrin Lasker, Chatter Commerce’s CEO and co-founder, will consider a purpose as Viber’s world wide head of e-commerce — a robust signal that the enterprise needs and designs to do a ton a lot more in this space heading forward.
“We started Chatter Commerce on the foundation that persons ought to be ready to do much a lot more in their chats than what is at present accessible,” mentioned Lasker in a statement. “Rakuten Viber’s innovative eyesight extends outside of the slight details of characteristic optimization that most messaging apps are focused on these days their objective is to substantially grow the purpose messaging apps have in people’s every day lives.”
The acquisition arrives at an intriguing time in the earth of messaging.
We have claimed in the previous 7 days that there are some robust signs we’re observing and hearing that Amazon is constructing a purchaser-focused messaging application. With Fb also adding in a lot more transactional characteristics into Messenger — component of a substantial expansion that has taken it outside of basic chat and into bots and other providers — there is a clear craze between messaging apps to leverage engagement they now have with their people to push their organization in other techniques.
Fb is coming at it from the social angle (whilst, with ex-PayPal exec David Marcus at the helm, you can argue that it too has some pretty robust commerce pedigree). And Amazon would come at it from the commerce angle — our resources say that a person of the key (geddit?) motivations driving it constructing a messaging assistance is to use it to assistance with its omni-product sales strategy.
Viber is someplace in amongst these two: the enterprise may have its roots as a pure-play messaging assistance, but ever due to the fact it was acquired by Rakuten — recognized as the Amazon of Japan — in 2014, I have been viewing it to see when and how it would at last consider the plunge into commerce.
It is been a extended time coming — 3 entire decades — and feels a tiny like a defensive move, as if the enterprise has been kicked into equipment by opening moves from Fb and others.
My guess is that Viber’s sluggish tempo of improvement overall has not performed it any favors.
Viber stopped updating its metrics decades in the past and these days simply just describes its dimensions as “800+ million users”, so it’s tricky to know how popular it is these times in comparison to WhatsApp and Messenger (the two owned by Fb) with 2 billion people amongst them and the myriad of other popular messaging apps out there these days, which include things like WeChat, Line, Kik, and so numerous a lot more.
And so, the move these days could be an intriguing signal of how the enterprise, below new CEO Djamel Agaoua, who joined before this yr, is doing the job tricky to placement alone as a critical participant as soon as again in the messaging room.
“This expenditure is a new action in our journey to transform Viber into a multi-assistance interaction platform,” mentioned Agaoua. “We want to carry a lot more value to our hundreds of thousands and thousands of people close to the earth although retaining the practical experience uncomplicated and seamless. Chatter Commerce’s technological know-how will actively support our eyesight, and their crew is a perfect in shape for our society of innovation.”